Artisan Anglais Advertising
Terms and Conditions

This service agreement has been put together to provide you with a complete and comprehensive set of policies that bind us as the services provider, and you, our customer.

Terms of Services

  1. This service agreement is between Artisan Anglais (hereinafter "Company") and you, our customer (hereinafter "Customer," "you" or "your")
  2. Upon paying for and using the services provided by Company, Customer indicates his/her agreement to the following terms and conditions, as outlined below. The use and or payment for Company services constitute an agreement with these terms and conditions. If you do not agree with any of these policies, please contact us immediately.
  3. Use of Company services requires Customer to be at least 18 years old.
  4. Company requires that Customer information, as listed on the account signup form, is a complete and accurate representation of Customer contact details. Customer must be a valid representative of the entity or organization listed on Company signup form.
  5. This agreement supercedes any other oral agreement between Company and Customer.
  6. Any of the terms, prices or services offered can be modified or updated with prior online or email notification.

Customer Responsibility

  1. Customer is responsible for the content of any postings, data, transmissions and Siret number supplied. This responsibility is extended to any individuals or entities given access to the account by the customer.
  2. Customer is responsible for updating and maintaining their contact information with Company. Any changes to the customer contact information must be provided to Company by mail or email. Customer is responsible for ensuring that Company is able to notify the customer for technical, billing or other issues or purposes deemed necessary by Company to maintain the account.
  3. Customer MUST supply the correct Siret number relating his/her name and to the type of work allowed by the French authorities and retains responsibility for doing so at all times

Lawful Purpose

  1. Company reserves the right to refuse service to anyone in violation of our Acceptable Use Policy (AUP) or anyone using our networks or servers for unlawful purposes.
  2. Customer agrees to abide by all terms outlined in our AUP. Any violation of those terms will result in the actions outlined in our AUP.
  3. Customer accepts liability resulting from any breach of our AUP.
  4. Customer is responsible for making their end-users aware of all the policies of Company and is responsible for any breach of those policies by their end-users, as laid out in our AUP.

Payment Policies

General

  1. Accounts will not be reactivated without prior payment.
  2. All fees are due on or before the due date of the renewing account.
  3. Technical work or requested services will only be implemented once payment for the service has been secured.
  4. Incomplete signup information can result in an account NOT being activated. Some accounts may be placed on hold for up to 72 hours, pending review of information received.
  5. We reserve the right to modify any billing prices subject to written notice via email or through a posting on our website.
  6. Any losses or expenses experienced by the customer, due to actions taken by the company in response to customer non-payment, is not the responsibility of Company.

Credit Card Payments

  1. Company can only receive credit card payments using WorldPay.
  2. Company has the authority to charge for services requested, pending hosting or domain name renewals, using the credit card information you provide for charging on your account.
  3. Invoices will be sent out 5 (five) days before the payment is due.
  4. If you request a new service, you must pay at the time of the request for the new service. The service will only be set up if we are able to successfully charge the credit card .
  5. A reminder notice will be emailed to you two (2) weeks before the due date of your renewal. This message will serve as a reminder that your charges are coming due.
  6. If we do not receive payment by the due date indicated on your invoice, your account will be suspended for non-payment.
  7. After 28 days a suspended account will automatically be deleted from our system. When an account is deleted from our system, all copies of the website files are permanently and irretrievably removed from our servers.
  8. If an account has been suspended for non-payment, it will only be reactivated upon payment of all overdue fees and a reactivation fee.
  9. If we refund any fees due to any charges you dispute with your Credit Card Company, we will suspend your account. The suspended account will only be reactivated once all disputed/refunded fees are resolved satisfactorily, and we receive payment for any and all administrative fees incurred by Company resulting from your dispute or charge back request.
     

Cancellation Policy

  1. We reserve the right to cancel any account for violation of our Acceptable Use Policy.
  2. If you do not wish to continue hosting with Company, or do not wish to renew your domain name, it is your responsibility to contact us to cancel your account or domain name.
  3. Transferring a domain to a new hosting company does not constitute cancelling an account with Company.
  4. All cancellation requests must be submitted by mail or email. You will need to indicate when you would like to cancel the account
  5. Should Customer fail to adequately notify Company of their intent to cancel an account, and the account is automatically charged and renewed, we will only refund any annual charges placed on the account after the date the official notification was received.

Complaint Against Customer
(excluding Trademarks and Copyright complaints)

  1. Generally speaking, unless Company is issued a court order, or otherwise required by law, Company will respond to third-party complaints or notices by submitting the information to Customer and asking Customer to respond appropriately. With few exceptions, we will not deactivate or delete customer accounts.
  2. Company does not proactively review the website content or email of our customers. In some situations, as outlined above or in our AUP, we will review website content or email to validate compliance with our AUP.
  3. We take no responsibility for the content or information contained on our customers' websites or within their email.

Emergencies / Use Affecting Others

  1. We reserve the right to take any proactive steps we deem necessary to maintain the security, connectivity, performance and services of our customers, including but not limited to actions requiring us to deactivate your website, shut down our network, or review the content on your website to evaluate the reason for perceived behaviours.
  2. In rare instances, we may need to completely delete your website because of some significant failure, security breach or other emergency. In such cases, we do our best to backup your website, but we cannot ever guarantee a full restore of your website.

Privacy

  1. Company will not, without Customer's permission, release or sell Customer's contact information, unless legally compelled to do so. Please note that in some circumstances, such as a court subpoena, Commodity Futures Trading Commission subpoena (under US Title 7, USC 15), or FBI summons under US Title 18, USC 2703(c), we must release your contact information without your knowledge.
  2. Customer gives Company consent to contact Customer directly, via United States Postal Mail, email or phone, regarding its services, for customer survey feedback, general announcements or other information that Company may deem potentially important to Customer.

Termination of Agreement

  1. This agreement may be terminated by either party upon written notice of a breach of the policies laid out in this service agreement.
  2. The termination is valid if either party breaches any policies laid out in this agreement and the breaching party fails to remedy the breach within two (2) weeks of receiving written notification of the breach or if either party is the subject of a filing of bankruptcy action in any court of competent jurisdiction, whether initiated by the party or adjudged against the party.

Limitations of Liability

  1. Company operates a shared hosting environment, which affords a cost-effective hosting option for our customers and introduces some risk that a customer could impact others.
  2. We cannot accept any liability for downtime, interruptions of service, loss of business, breach of security or inadvertent access to your private data.
  3. We cannot accept any liability for our response to a legal requirement or court order. Furthermore, there are some circumstances where Company must use its best judgment on how to respond to opposing legal viewpoints. In such instances, we cannot accept any liability where our judgment is ultimately wrong.
  4. COMPANY MAKES NO WARRANTY, EXPRESS OR IMPLIED IN CONNECTION WITH ITS PRODUCTS AND SERVICES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  5. THE MAXIMUM LIABILITY OF COMPANY TO CUSTOMER FOR DAMAGES RELATING TO COMPANY'S FAILURE TO PROVIDE SERVICES SHALL BE LIMITED TO REIMBURSEMENT OF THE TOTAL FEES PAID BY CUSTOMER TO COMPANY. NOTWITHSTANDING THE FOREGOING, THE MAXIMUM LIABILITY OF COMPANY TO CUSTOMER FOR DAMAGES FOR ANY AND ALL OTHER CAUSES WHATSOEVER, AND CUSTOMER'S MAXIMUM REMEDY, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE, SHALL BE LIMITED TO REIMBURSEMENT OF THE TOTAL FEES PAID BY CUSTOMER TO COMPANY. IN NO EVENT SHALL COMPANY BE LIABLE FOR (A) ANY LOST DATA OR CONTENT, LOST PROFITS, BUSINESS INTERRUPTION OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE NETWORK, SYSTEMS, SOFTWARE OR THE SERVICES PROVIDED HEREUNDER, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR OTHERWISE FOR ANY SUCH CLAIM, OR (B) FOR ANY DAMAGES OR COSTS ARISING FROM ANY THIRD PARTY'S ACTIONS, FAILURE TO ACT, OR DELAY IN PERFORMING ANY OBLIGATION WHATSOEVER. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, COMPANY SHALL NOT BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE.

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